To enhance customer service and satisfaction, Proton has introduced the 60 Minutes Express Service programme, initially available at 21 service centres nationwide from today. Under this initiative, Proton promises regular maintenance service in 60 minutes, including a free 18-point quality and safety check. Should they exceed the promised one-hour, you won’t have to pay a cent for labour.
“A frequent complaint we receive from customers is that it takes too long to service their Proton. More often this is attributed to the number of vehicles that are being attended to at the service centre at any one particular time. In order to address this, we now have dedicated service advisors to attend customers, dedicated technician to work on the vehicles, and dedicated service bays to get the job done,” said Proton Edar CEO Mohamad Shukor Ibrahim.
“It’s much more than just changing the lubricants, oil and air filters but a detailed service check-up. As we continue to improve our services across all areas, we will be working aggressively to reduce the servicing time even further. And while customers wait for their car to be serviced, they can also enjoy our warm hospitality and take advantage of our WiFi facility,” he added.
The 60 Minutes Express Service programme is only available via appointment from Mondays to Fridays from 8.00am to 5.15pm, and is only applicable for basic maintenance service which includes lubricant change. Look out for a 60 Minutes Express Service logo or call Proton i.care at 1800-88-0888 to find out which centres are included. The programme will soon be extended to cover all Proton Edar service centres.
© 2011 Paul Tan's Automotive News. All Rights Reserved.
This story originally appeared on Paul Tan's Automotive News on Thu, 02 Jun 11 03:52:44 +0000.
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